Is Your Website Ready for Conversational Search? The Importance of Voice UI and AI Chatbots

conversational search by a black man

Typing is so 2022. More and more, people expect to interact with technology simply by using their voice or typing the way they speak. From smart speakers to website chatbots, conversational search is transforming how users find information and interact with businesses online. Is your website ready to join the conversation? If not, you risk falling behind and missing out on potential customers.

What is Conversational Search?

Beyond understanding search intent, it is important to also understand how people are searching. Conversational search refers to any method where a user interacts with a search engine or website using natural language, either through voice commands (voice assistants like Alexa or Siri) or by typing in questions or phrases as if they were talking to a person (chatbots). Think of it as the difference between typing “best pizza near me” and asking “Hey Siri, where can I get amazing pizza around here?” 

Benefits of Conversational Search

Conversational search has become important for several reasons including;

  • Speed: Getting answers through voice commands or a quick chat message is often faster than traditional searching and navigating through menus.
  • Convenience: Especially for mobile users, those multitasking, or users who find typing cumbersome.
  • Accessibility: Opens up online interactions for people with disabilities or those who prefer non-traditional ways to interact with technology.

Why Your Website Needs to Be Conversation-Ready

search bar to show why your business needs to be optimised for conversational search

Conversational search is not a fad that will go away. It’s the next big thing and you need to jump on it fast for the following reasons;

  • SEO Impact: Voice search often utilizes long-tail keywords and full-sentence questions. Optimizing your content to align with these natural language patterns is crucial to stay visible in search results.
  • Improved User Experience: A website that understands conversational queries and guides visitors quickly reduces friction. Happy users are more likely to convert into customers.
  • Competitive Edge: Embracing conversational search demonstrates your business is forward-thinking and focused on meeting evolving customer expectations. This builds strong brand perception.
  • Potential for Deeper Insights: How people interact with your chatbot or phrase their voice searches can reveal valuable information about their pain points and preferences.

How to Optimize for Conversational Search

  • FAQ-Focused Content: Build out robust FAQ or knowledge base pages addressing common questions about your products, services, and industry. Structure these answers clearly, aiming for concise paragraphs that search engines can easily understand. For example: Instead of the heading ‘Pricing Options,’ try ‘How much do your services cost?'”
  • Voice UI Optimization: Even if you don’t have an on-site voice assistant, it’s wise to structure your content so it is eligible for featured snippets and direct-answer results in search engines. Prioritize clear headings and well-organized information.
  • AI Chatbot Integration: Explore chatbot solutions to provide 24/7 support and guide visitors. We recently partnered with Procept Africa, a leading provider in the Business Consulting Industry in Nigeria to optimize their online support. We custom-trained Botsonic chatbot solutions and created a seamless and informative experience for their website visitors. The chatbot now successfully addresses common customer inquiries, allowing Procept to deliver 24/7 assistance and improve its overall user experience.

The Future of Conversational Search

Conversational interfaces will become even more sophisticated. AI-powered chatbots will offer increasingly personalized interactions.  Voice search will change how people shop online, making it vital for e-commerce sites to adapt. However, since data suggests that people would much rather talk to a real person than an AI bot, the human touch will remain important. Remember, chatbots should augment your customer service, not replace it. 


Staying ahead of the conversational search trend is essential for any business that wants to remain competitive and customer-centric. By optimizing your website for voice interaction and AI chatbots, you’re not just adopting the latest technology; you’re providing the immediate, convenient, and personalized experiences that modern users demand.

Is your website ready to talk to your customers?  Contact Edens Digital for a free consultation.  We’ll assess your conversational search readiness and develop a plan to upgrade your website for the future of customer interaction. Let us help you make your website conversation-ready.




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